Warranty

Nordica USA warranty covers all manufacturing defects in materials and workmanship for two (2) years from the date of purchase for ski boots and one (1) year from the date of purchase for skis from a Nordica Authorized Retailer. The product will be repaired or replaced if approved by the Nordica USA warranty service technicians.

 

WHAT DAMAGES ARE NOT COVERED BY WARRANTY?

SKI BOOTS:

  • Damage caused by misuse, neglect or normal wear and tear, including torn plastic due to incorrect overlap or over-buckling of your ski boots.
  • Damage caused by improper storage, oxidized or rusted hardware.
  • Damage resulting from solvents, cleaners and/or polishes.
  • Improper fitting or sizing of ski boots.
  • Ski boot damage resulting from improper shell fitting or shell customization methods (heating and stretching of the plastic).
  • Damage as a result of improperly installed ski boot lifter kits.
  • Any type of impact damage resulting in damage to the ski boot.

 

SKIS:

  • Damage caused by misuse, neglect or normal wear and tear.
  • Damage caused by improper storage, oxidized or rusted hardware.
  • Damage resulting from tuning machines, grinders or waxes, including solvents, cleaners and polishes.
  • Any type of impact damage resulting in cosmetic and/or top edge damage, i.e. chipping of the top sheet.
  • Ski damage resulting from improper installation of bindings, including the use of incorrect binding installation hardware or dimples in the base as a result of improper binding installation.

 

HOW DO I START MY WARRANTY PROCESS?

Please return your product to the Nordica Authorized Retailer where it was originally purchased. Also, bring proof of purchase showing you are the original purchaser of the product in question. The retailer along with Nordica USA will determine if the product is eligible for warranty. If the product is eligible for warranty, the Nordica Authorized Retailer will then obtain a Return Authorization Number (RA#) from Nordica USA.

 

ALL PRODUCTS RETURNED TO NORDICA USA REQUIRE A RETURN AUTHORIZATION NUMBER (RA#). FAILURE TO DO SO WILL RESULT IN REFUSAL OF THE PACKAGE.

 

WHAT IF I DIDN’T PURCHASE MY PRODUCT LOCALLY?

If you have your original receipt, you can take your product to a local Nordica Authorized Retailer. You can find an authorized retailer on Nordica’s Dealer Locator located on Nordica USA’s website, www.nordica.com. If you cannot find a local retailer please contact us for assistance. You can upload up to three images of the product in question.

 

If you purchased your product through a Nordica Authorized on-line retailer, please refer back to their website for their warranty return procedures.

 

If you purchased your product through an on-line auction site like eBay, the warranty of the product is void. Nordica USA’s warranty is issued to the original purchaser of the product from a Nordica Authorized Retailer.

 

WHAT IF I LOST MY RECEIPT OR PROOF OF PURCHASE?

A Nordica Authorized Retailer and Nordica USA can help determine the year the product was manufactured. We will use the manufactured year to determine the warranty period.

 

Nordica USA now offers product registration on www.nordica.com. The benefits of registering your product include an additional year warranty on your new product as well as the ability to upload a picture of your receipt/proof of purchase. Please take a moment to review our Privacy Policy.


HOW SHOULD THE PRODUCT BE RETURNED TO NORDICA USA?

Once the Nordica Authorized Retailer has received their RA#, the product should be shipped to Nordica USA using Fed-ex or UPS. The product will be returned to the Nordica Authorized Retailer using the same shipping method the package was received, UPS or Fed-Ex via ground, overnight, 2 day or 3 day. If the product is returned by other trackable methods, Nordica USA will return the product via UPS Ground. The purchaser is solely responsible for the cost incurred to ship the product to Nordica USA. Nordica USA is responsible for the return shipping cost to the Nordica Authorized Retailer if the product is deemed a warrantable product.

 

THE RETUNED PRODUCT MUST BE SHIPPED USING A TRACKABLE SHIPPING METHOD. NORDICA USA IS NOT RESPONSIBLE FOR PACKAGES LOST DURING THE SHIPPING PROCESS.

 

HOW LONG WILL THE WARRANTY PROCESS TAKE?

Once the returned product is received by Nordica USA, the estimated warranty process time is 3 business days to replace the product or 5 business days to repair the product plus the return shipping method time.

 

WHAT IF MY PRODUCT CANNOT BE REPAIRED?

Nordica USA will first try to repair the product and will only replace the product if it cannot be repaired. The returned product will be replaced with an equal valued product, to be determined by Nordica USA, and if that product or equal value product is not available Nordica USA will upgrade the product upon their discretion.

 

PLEASE MAKE SURE TO REMOVE ANY AFTERMARKET PARTS SUCH AS SKI BOOT HEATERS AND CUSTOM FOOT BEDS FOR SKI BOOTS AND BINDINGS (ONLY FOR FLAT SKIS) BEFORE SENDING THE PRODUCT TO NORDICA USA.

 

If you have any other questions, please contact us for assistance.

THANK YOU FOR PURCHASING NORDICA.
 

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